My house was broken into while I was in Florida with my entire family, when I got home my house was burgarlized and Vandelized . I called police immediatley. They were there for all of 10 mins. I called my renters insurance immediatley. I work for a agent whos brother is a public adjuster and wanted to help with the claim pro bono well before I even submitted my inventory list I got notified my claim waqs being investigated. My total missing was $17K I have a 16K policy. I have receipts for about 10K. But why would they send me over to investigation before I even submitted my inventory list. Should I be worried I have no idea who robbed me I live and PA and we were in Florida I filed a police report like I was supposed to. My PA says not to worry they do it to alot of people.[sic]
We got tired of inserting [sic] into the original text, so please be understanding that the above is verbatim what was originally posted, extensive errors and all.
So why was my renters insurance claim investigated? Well, probably because you made a claim! The insurance company’s job is to pay out claims once they’re verified to be legitimate. We don’t question the veracity of the referenced claim, we don’t have enough information obviously. The poster was not our insured.
Investigation of a renters insurance claim doesn’t mean that they question the claim or believe that fraud is present. However, different providers have different thresholds as to the level of claim they will just pay in good faith (say, a grand or less), the level they’ll actually send an adjuster out to look at (say, five grand or less), and the level they’ll send to their investigation unit (ten grand or so, usually). Anytime they suspect fraud, of course, they’ll investigate, but the above is in reference to run of the mill claims.
This seems to be run of the mill because the insured states she was out of town, her home was burglarized, she filed a police report, and she can substantiate with receipts the majority of the items stolen. The remainder likely can be substantiated with credit card statements, family photos, and other methods.
The insurance company has a duty to investigate a claim to make sure that it’s valid before paying it. For small claims, that may simply consist of a recorded phone call with the insured. As the amount increases, so does the level of investigation. The insurance company’s duty is to all of its policyholders, meaning that they have to investigate renters insurance claims to protect all of their policyholders from fraud and risk of unnecessary losses.
If you’re asking why was my renters insurance claim investigated, you’re not alone. But rest assured, if you know the claim is legitimate, the insurance company will find the same. It’s common, and part of the process. You don’t want the company paying out a ten thousand dollar claim just because someone says they lost ten grand in cash, do you? Done frequently enough, that could adversely affect their ability to pay your legitimate claim.
Why was my renters insurance claim investigated? Because that’s the way the process works. It’s not an accusation, it’s not an attempt to question the veracity of your claim, and it’s not a witch hunt. It’s just the way insurance companies protect all of their policyholders.